Returns And Refunds Policy

At Freezon, we want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

1. Returns Eligibility

• Items must be returned within 14 days of receipt in their original packaging and unused condition.
• Products that are damaged, defective, or incorrect are not eligible for a replacement or full refund.

2. Refunds Process

• Once we receive your return, we will inspect the item and process your refund within 5 working days.
• Refunds will be issued to your original payment method.

3. Return Shipping

• Customers are responsible for return postage costs, unless the item is faulty or incorrect.
• If your return is due to a defect or error on our part, we will provide free return shipping.

4. How to Initiate a Return

Contact us at:
📧 Email: info@freezon.co.uk
📞 Phone: (+44) 752-784-4966

We will guide you through the return process to ensure a smooth and hassle-free experience.